Frequently Asked Questions (FAQ)

General

Q: What is Digital Bazar?
A: Digital Bazar is an online shop offering gadgets, electronics, and accessories. We are committed to delivering quality products at affordable prices with reliable customer service.

Q: How can I contact you?
A: You can reach us via email at mdsohanislam615@gmail.com or by phone at 01753628820.
Our office address: Kadamtali, Shanir Akhra, Dhaka-1236.

Ordering & Payment

Q: How do I place an order?
A: Browse our website, add your desired items to the cart, and proceed to checkout. Enter your shipping details and select a payment method to confirm your order.

Q: What payment methods are available?
A: We accept:

  • Cash on Delivery

  • Mobile Banking (bKash, Nagad, Rocket)

  • Bank Transfer

Q: Is my payment secure?
A: Yes. All transactions are processed through secure channels to protect your information.

Shipping & Delivery

Q: Do you deliver across Bangladesh?
A: Yes, we deliver all over Bangladesh.

Q: What are the delivery charges?
A:

  • Inside Dhaka: 70 Taka

  • Outside Dhaka: 120 Taka

Q: How long does delivery take?
A: Orders inside Dhaka usually take 1-3 business days, while deliveries outside Dhaka take 3-7 business days, depending on location.

Q: Can I track my order?
A: Yes, once your order is shipped, we’ll share a tracking ID so you can follow the delivery progress.

Returns & Refunds

Q: What is your return policy?
A: You can return a product within 7 days if it is defective, damaged, or incorrect. The product must be unused and returned in its original packaging.

Q: How do I request a return?
A: Contact us at mdsohanislam615@gmail.com or call 01753628820 with your order details. Our team will assist you.

Q: How long does it take to get a refund?
A: After receiving and inspecting the returned product, refunds are processed within 5-7 business days.

Product Information

Q: Are the products genuine?
A: Yes. All products from Digital Bazar are brand-new and authentic.

Q: Do products have a warranty?
A: Most items come with a standard manufacturer’s warranty. Please check individual product pages for warranty details.

Miscellaneous

Q: Can I cancel or change my order after placing it?
A: If the order has not yet been shipped, we may be able to cancel or update it. Please contact us as soon as possible.

Q: Do you offer bulk discounts?
A: Yes, bulk orders or wholesale inquiries are welcome. Contact us for customized offers.

Q: How can I stay updated on offers and new arrivals?
A: Subscribe to our newsletter on the website to receive updates on discounts, promotions, and new products.